Here are some of the more common questions we get asked
General questions
How long has Genie Clean been operating?
Genie Clean has been keeping Christchurch spotless since 1998, so that’s over 25 years serving homes, businesses and construction sites across Canterbury. We’re locally owned and operated, with an experienced team and eight vehicles on the road.
What areas do you cover?
We’re based in Sockburn and service all of Christchurch and the wider Canterbury region, both residential and commercial. See our full list of areas we serve, or if you’re not sure whether we reach you, give us a call on (03) 343 6500 and we’ll let you know.
What cleaning services do you offer?
We cover window cleaning, builders’ and construction cleans, house washing and water blasting, spouting and gutter cleans, hard floor polishing, green (eco-friendly) cleaning, and commercial and office cleaning. From a single home to a full construction site, we can help.
Do you work on both homes and businesses?
Yes. We look after everything from residential window cleaning and house washes through to large commercial contracts and construction handover cleans. Plenty of Canterbury homeowners, businesses and builders have trusted us for years.
Are you insured?
We are. Genie Clean is fully insured and Site Safe trained, so your property and our team are protected on every job, including work on active construction sites.
Pricing & payment
How do I get a quote?
It’s free and easy. Call us on (03) 343 6500 or fill in the form on our contact page, and we’ll come back to you with a no-obligation quote, usually the same day.
How much does a clean cost?
Every job is a little different, so we price each one on its size and scope rather than a flat rate. Send us a few details and we’ll give you an honest, upfront quote before any work begins.
When and how do I pay?
We’ll go over payment options with you when we provide your quote, so everything is clear and agreed before we start.
Are there any hidden costs?
No. The price we quote is the price you pay. If anything about the job changes once we’re on site, we’ll talk to you first before carrying out any extra work.
Do you offer regular or ongoing cleaning?
Yes. Alongside one-off cleans we set up regular schedules for homes and businesses, whether that’s weekly, fortnightly, monthly or something in between. Just ask when you get your quote.
On the day
Do I need to be home while you clean?
Not always. For exterior work like window cleaning or house washing you usually don’t need to be there, we just need access to the property. For interior jobs we’ll arrange a time that suits. We’ll confirm what’s needed when we book you in.
How long will the job take?
It depends on the size and type of clean, but we’ll give you a clear time frame when we quote so you know what to expect. We turn up when we say we will and work efficiently to get it done properly.
What if I'm not happy with the result?
Then we’ll put it right. If you’re not completely satisfied with a clean, let us know and we’ll come back and sort it. After more than 25 years we stand behind our work, and that’s our Sparkle Guarantee.
Do you bring your own equipment and products?
Yes. Our team arrives fully equipped with everything needed for the job, including eco-friendly products if you’d prefer a green clean. You don’t need to supply a thing.
Can you reach high or multi-storey windows?
Yes. We use water-fed pole systems and the right access gear to safely clean high and awkward windows on both homes and commercial buildings, so you don’t have to worry about ladders or heights.
